Ombudsman and Freedom of Information

Ombudsman and Freedom of Information

The Scottish Public Service Ombudsman

We are the final stage for handling complaints about public services in Scotland. We deal with complaints about councils, the National Health Service, housing associations, the Scottish Government and its agencies and departments, colleges and universities and most Scottish public bodies. We normally consider complaints after they have been through the formal complaints process of the organisation concerned. After completing this process you can bring a complaint to us.

Please click here for more information.


The Freedom of Information Commissioner

Kevin Dunion, the Scottish Information Commissioner, is a public official appointed by Her Majesty The Queen on the nomination of the Scottish Parliament. He is responsible for enforcing and promoting Scotland's freedom of information laws. The Commissioner is responsible for enforcing and promoting the right to access information held by public authorities, created by the Freedom of Information (Scotland) Act 2002 and the Environmental Information (Scotland) Regulations 2004, both of which came into force on 1 January 2005. The Act and the Regulations give anyone, anywhere in the world, important rights to access the information held by more than 10,000 public authorities in Scotland.

The Act and the Regulations give the Commissioner a range of powers to support him in fulfilling his role. For example, the Commissioner can order a public authority to release information which it has refused to disclose.For more information, click here.